Terms and Conditions

1Who we are

StanleyBytes is a web design and digital services business in Randburg, South Africa.

In these pages, "we", "us" and "our" mean StanleyBytes. "You" and "your" mean the person or business that uses our services or this website.

Contact us: WhatsApp on +27 65 301 1949, or email support@stanleybytes.co.za.

2Accepting these terms

You accept these terms when you accept a quote, place an order, start a monthly service or pay us. If your written quote says something different, the quote applies to that point.

Please read your quote carefully. It is the document that says what you are buying, what it costs and what is included.

3Our services

We offer five services:

• Web design
• Hosting and maintenance
• Google Business Profile management
• SEO
• Social media management

Your quote says which of these you are getting and what is included. Anything that is not in your quote is not included. If you want extra work, we will quote for it before we start.

We give you an estimated timeline. It can change if you send content or feedback late, or if a third party (such as Google, a social media platform or a hosting provider) causes a delay.

4Prices and payment

All prices are in South African rand (ZAR). Your quote says whether a price is once-off or monthly, and when payment is due.

For once-off work, we may ask for a deposit before we start. Monthly fees are paid in advance for the month ahead.

If a payment is overdue, we will remind you. If it stays unpaid, we may pause the service until you have paid. For a website, this can mean taking it offline until the account is up to date. We will warn you before we do this.

5Monthly services

Hosting and maintenance, Google Business Profile management, social media management and ongoing SEO are monthly services. Unless your quote says otherwise, they continue month to month.

You can cancel at any time. How to cancel, and when it takes effect, is explained in our Refunds and cancellations page.

If your quote includes a fixed period, it will say so clearly, and the cancellation rules in your quote apply.

6What we need from you

To do good work, we need your help. You agree to:

• Give us correct information about your business, such as your services, opening hours and contact details.
• Send us the content we ask for (photos, text, logos) on time.
• Only give us content you have the right to use. You are responsible for that content.
• Give feedback and approvals in good time. Work may be delayed until you do.
• Keep your passwords and logins safe, and tell us if you think someone else has them.
• Use our services lawfully.

For Google Business Profile and social media work, we may ask you to add us as a manager or editor. You stay the owner of your accounts, and you can remove our access at any time.

7Reviews and honest marketing

We only ask for real reviews from real customers. We do not write fake reviews, buy reviews, offer rewards for reviews or only ask happy customers. We will not post anything for you that we think is false, misleading or unlawful, and we may say no to it.

8Third-party platforms and results

Our work depends on other companies, such as Google, Facebook, Instagram, WhatsApp, domain registrars and hosting providers. They set their own rules and can change them, and we do not control them.

We work carefully, but we cannot promise any particular result. That includes a Google ranking, a number of reviews, calls, leads, followers or sales. We also cannot promise that a website will never go offline or can never be hacked. We do what we reasonably can to prevent problems, and we fix them as quickly as we can.

9Ownership

• Your content and brand. Your logo, photos, text and business information stay yours.
• Your website. Once you have paid for the work in full, the finished website design and content, and your domain name, belong to you.
• Our tools. We keep ownership of our own tools, code, templates and methods. Stock images, fonts and software we use may come with their own licences.
• Showing our work. We may show the website or posts we made for you in our portfolio (the Our Work page) and in our marketing. Tell us if you would rather we did not.

10Privacy and confidentiality

We handle personal information as explained in our Privacy policy. We keep your business information and logins confidential and only use them to do the work you asked for.

11Our responsibility

We take reasonable care in our work. We are not responsible for losses that we could not reasonably have foreseen, for lost profit or lost business, or for problems caused by third parties, your own instructions or content, or things outside our control.

If we are responsible for a loss, our total responsibility is limited to the amount you paid us for the service the claim is about. Nothing in these terms limits your rights under the Consumer Protection Act or other South African law where they apply to you.

12Problems and complaints

If something is not right, tell us first. WhatsApp on +27 65 301 1949, or email support@stanleybytes.co.za. Tell us what happened and what you would like us to do. We will look into it and answer as quickly as we can.

South African law applies to these terms.

13Changes to these terms

We may update these terms from time to time. The date at the top shows when they were last changed. If we make an important change, we will tell you. The terms in your written quote or agreement always come first.