Frequently asked questions.

We offer five services: web design, hosting and maintenance, Google Business Profile management, SEO and social media management.

Yes. You can choose one service or a few. Many customers start with one and add another later.

Yes. Most of the businesses we help are small and medium-sized, such as local service providers, tradespeople and professionals.

Send us a WhatsApp message or use the contact page. Tell us about your business and what you need. We'll explain what we recommend and what it costs.

Mostly on WhatsApp, because it's quick and easy. You can also call or email us. You can send photos and updates on WhatsApp too.

We agree the price and payment terms with you before any work starts. Your quote will say what is once-off and what is monthly.

That depends on how many pages you need and what the website must do. Our packages start from R1,500 for a simple website of up to 5 pages. See the pricing page for more. We give you a quote before we start.

Yes. If you already have a website, we can refresh how it looks, make it work better on phones and update the wording.

Your logo (if you have one), photos of your work, a list of your services, your contact details and the areas you work in. If you don't have the wording or photos yet, tell us. We'll help you with the wording.

A standard business website usually takes 2 to 4 weeks from start to launch. It goes faster when you send us your photos and feedback quickly.

You do. Your domain name, your content and your website belong to you.

Hosting is a separate monthly service. We can look after it for you. See Hosting & Maintenance. Your quote will say clearly what is included.

It covers hosting your website, regular backups, basic checks and the updates we agree on. It also covers small text and image changes, within the limits in your plan. We write this down so you know what to expect.

Often, yes. We look at the website first and then tell you what we find and whether we can take it on.

Tell us on WhatsApp. We look into it and fix it. Small problems are covered by your plan. If the fix is a big repair, we'll tell you the cost before we start.

No. A redesign, new pages and new features are quoted separately. Your monthly plan keeps the current website running well.

It helps if you already have one. If you don't, ask us. We'll tell you what is possible for your business.

Your business name, phone number, address or service area, opening hours, the services you offer and some photos. We'll ask you to add us as a manager on your profile. You stay the owner.

We'll look at the problem and tell you what we can do. Some problems, like a suspended profile or verification, are decided by Google. We can't promise a result.

After a job is done, we send your customer a message asking for a review, with a direct link to your profile. If they forget, we send a friendly reminder. We also reply to your reviews. We never write fake reviews, offer rewards for reviews or only ask happy customers. We can't promise how many reviews you'll get.

No. Nobody can promise that. We keep your profile accurate and active, which makes it easier for customers to find and trust you.

It takes time. It often takes a few months before you see a clear change. How long it takes depends on your website, your area and how many other businesses offer the same service.

No. Anyone who guarantees this is not being honest. We improve your website and keep track of how it's doing, and we tell you what we find.

Not always. A once-off clean-up fixes the most important problems. Monthly work keeps improving your website over time. We'll tell you which one makes sense for you.

Yes. Most SEO work is done on an existing website. We look at your pages, fix the main problems and improve the wording.

We manage the platforms we agree on, usually Facebook and Instagram. Tell us where your customers are and we'll confirm what we can do.

It depends on the plan you choose. We agree the number of posts each month before we start.

Yes. Send us photos of your work and a few words about the job. We turn them into posts.

You can. We agree how approval works when we start, so you stay in control of what is posted for your business.

Not as part of the standard service. If you'd like help with this, ask us. We'll tell you if we can do it and what it costs.

No. This service is about creating and publishing your normal posts. Paid adverts, video production and professional photography are not included.