Refunds and Cancellations

1Which services this covers

This page covers all five of our services: web design, hosting and maintenance, Google Business Profile management, SEO and social media management. If your written quote says something different, your quote applies to that point.

2Cancelling a monthly service

Hosting and maintenance, Google Business Profile management, social media management and ongoing SEO are monthly services. You can cancel at any time.

• Tell us in writing, by WhatsApp or email, that you want to cancel.
• Do this before your next billing date, so we can stop the next payment.
• The service continues until the end of the month you have already paid for.
• If you tell us after a new month has started, that month's fee is still due.

Before you leave, you can ask us for your website files, content and account access to be handed back. See our Website terms.

3Fixed-period agreements

Most of our services are month to month. If your quote includes a fixed period, it will say so. In that case, the cancellation rules in your quote apply. We will explain them to you before you agree.

4Once-off work: before we start

For once-off work, such as a new website or an SEO clean-up, you can cancel before we start and ask for a refund of what you paid. We may keep a small amount to cover costs we already paid on your behalf, such as a domain name.

5Once-off work: after we start

If you cancel after we have started, we will refund what you paid less a fair amount for the work already done and costs already paid. We will show you how we worked it out.

Once a website has been finished and launched, the fee for the work is not refundable. If something is wrong, we will fix it. See "Problems with our work" below.

6Monthly fees for work already done

A monthly fee pays for a month of work that starts when the month begins. For that reason, we do not refund a monthly fee once the month has started. This includes months where you did not send us content or approvals that we needed.

7Costs from other companies

Some costs are paid to other companies, such as domain names or paid tools, and we cannot get that money back. We tell you about these costs in your quote. They are not refundable once we have paid them.

8Problems with our work

If something we did is not right, or you think you were charged wrongly, tell us as soon as you can. WhatsApp on +27 65 301 1949, or email support@stanleybytes.co.za. Tell us what happened, and send screenshots if they help.

We will look into it and, depending on the problem, we may:

• Fix or redo the work.
• Give you a credit on your account.
• Refund the part that was wrong.

Nothing on this page limits your rights under the Consumer Protection Act or other South African law where they apply to you.

9How refunds are paid

To ask for a refund, send us your name, the business name, what you paid for and why. If we agree, we will pay the refund back to the account or card you paid from, as soon as we can. How long it takes to reach you depends on your bank.